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Customer Knowledge Base

Customer Knowledge Base — migrated from Notion (public)

Customer Knowledge Base

Customer Knowledge Base (public)

FOH TRAINING GUIDE

Customer Knowledge Base

CUSTOMER

Customer Knowledge Base

Intro

Customer Knowledge Base FOH TRAINING GUIDE

This page introduces what every employee should know about the Chubby Club app and the partner program. Management Management should hold weekly meetings for updates on all newly onboarded partners. What All Employees Must Know Knowledge of partners Purpose of...

App Navigation

Customer Knowledge Base CUSTOMER

This page covers navigating the Chubby Club app. Sections Home page Maps

Download the Chubby Club App

Customer Knowledge Base CUSTOMER

Follow these steps to download the Chubby Club app and set up your account. Download and Set Up 1. Find the app — Search for the Chubby Club app in the App Store or Google Play Store. 2. Get started — Press Get Started and enter your phone number. 3. Enter a r...

How to Scan a Receipt

Customer Knowledge Base CUSTOMER

Scan a receipt in the app to earn points on your purchase. Follow these steps from the home page. 1. Tap to Scan — find Tap to Scan Receipt for Points! on the home page. ⚠️ This function only works if: Location services are enabled for the app. The user's loca...

How to View & Redeem Rewards

Customer Knowledge Base CUSTOMER

Members can view and redeem their points for rewards at any Chubby Club location. ❕ Reward redemption is subject to the Points Redemption Policy. Viewing & Redeeming Rewards From the home page, select the location you would like to view or redeem rewards for. ...

How to Purchase Plus/One

Customer Knowledge Base CUSTOMER

Follow these steps to purchase a paid Chubby Club membership (PLUS or ONE) from the app. Purchase a Paid Membership At the top of the Account tab in the app, tap Upgrade My Membership to purchase Chubby Club PLUS or Chubby Club ONE. Review the benefits listed ...

How to Verify Membership

Customer Knowledge Base CUSTOMER

Follow these steps to verify your membership. Verify Membership Fill out your information on the website. Verified NFTs will automatically update on the members page in the app within 24 hours.

Stacking Policy

Customer Knowledge Base CUSTOMER

This page explains how Chubby Club benefits, discounts, and member perks combine in a single transaction, including the VIP tag rules, the full stacking matrix, and the days on which stacking applies. VIP Tags ‼️ % discounts are ALWAYS applied at the end, and ...

How are Points Calculated

Customer Knowledge Base CUSTOMER

Points are calculated from a set of multipliers applied to a receipt's eligible subtotal. The variables and rules below define exactly how the number of points earned is determined. Variables m_status — the user's status multiplier (max 2×) m_plus — the user's...

How Do I Book Priority Waitlist/Reservation

Customer Knowledge Base CUSTOMER

Follow these steps to add your name to the priority waitlist or make a reservation at a Chubby Group location through the Chubby Club Discord. Booking Steps 1. Open the Customer Support tab — On the main page of the Chubby Club Discord, the CUSTOMER SUPPORT ta...

FAQ

Customer Knowledge Base CUSTOMER

Answers to common questions about Chubby Cattle NFTs, including minting, redemption, and member benefits. What are the Chubby Cattle NFTs? A unique set of 8,888 NFTs that unlock a variety of benefits ranging from free food for life to priority reservations and...

Welcome to Chubby Club

Customer Knowledge Base

Policies, SOPs & guides — everything Chubby Club, in one place. PUBLIC Customer Help Center FAQs, how-tos, scanning receipts, points, rewards & membership guides. Browse help → STAFF ONLY Internal SOPs Operations, app u...