Intro

@Lyna Ung @Phil

-Management should have weekly meetings for updates on all new onboard partners-

All Employees Must know:

• knowledge of partners
• purpose of app (loyalty, higher cpp)
• screenshots of important pages and info
• how points work/are valued/come from
• knowledge of app
• status

NEW:

Key Terms

NFT/Lifetime Membership -

Status -

Annual Membership

One

Plus

Member Pricing

Status

Tasting Credit

PVV

Priority Reservation/Waitlist

Discount Cheat Sheet

Don’t need:

• nft vs membership (unless chubby restaurant)

Employees should be familiar with Chubby Club App:

Walk throughs of where to find status

How a customer can redeem rewards

How to scan receipts for points

Be familiar with membership benefits