FOH TRAINING GUIDE

Intro
This page introduces what every employee should know about the Chubby Club app and the partner program.
Management
Management should hold weekly meetings for updates on all newly onboarded partners.
What All Employees Must Know
Knowledge of partners
Purpose of the app (loyalty, higher CPP)
Screenshots of important pages and info
How points work, how they are valued, and where they come from
Knowledge of the app
Status
Key Terms
NFT / Lifetime Membership
Status
Annual Membership
One
Plus
Member Pricing
Status
Tasting Credit
PVV
Priority Reservation / Waitlist
Discount Cheat Sheet
Don't need: NFT vs. membership (unless Chubby restaurant).
Familiarity with the Chubby Club App
Employees should be familiar with the Chubby Club app.
Where to Find Status
How a Customer Can Redeem Rewards
How to Scan Receipts for Points
Membership Benefits