# FOH TRAINING GUIDE

# Intro

This page introduces what every employee should know about the Chubby Club app and the partner program.

## Management

Management should hold weekly meetings for updates on all newly onboarded partners.

## What All Employees Must Know

- Knowledge of partners
- Purpose of the app (loyalty, higher CPP)
- Screenshots of important pages and info
- How points work, how they are valued, and where they come from
- Knowledge of the app
- Status

## Key Terms

- **NFT / Lifetime Membership**
- **Status**
- **Annual Membership**
- **One**
- **Plus**
- **Member Pricing**
- **Status**
- **Tasting Credit**
- **PVV**
- **Priority Reservation / Waitlist**
- **Discount Cheat Sheet**

> Don't need: NFT vs. membership (unless Chubby restaurant).

## Familiarity with the Chubby Club App

Employees should be familiar with the Chubby Club app.

### Where to Find Status

![IMG_2566.jpeg](/uploads/images/gallery/2026-06/img-2566.jpeg)

### How a Customer Can Redeem Rewards

![IMG_2567.jpeg](/uploads/images/gallery/2026-06/img-2567.jpeg)

![IMG_2568.jpeg](/uploads/images/gallery/2026-06/img-2568.jpeg)

![IMG_2569.jpeg](/uploads/images/gallery/2026-06/img-2569.jpeg)

### How to Scan Receipts for Points

![IMG_2571.jpeg](/uploads/images/gallery/2026-06/img-2571.jpeg)

![IMG_2572.jpeg](/uploads/images/gallery/2026-06/img-2572.jpeg)

### Membership Benefits

![IMG_2573.jpeg](/uploads/images/gallery/2026-06/img-2573.jpeg)